Shipping policy

IceCraft Pro Shipping Policy

Thank you for choosing IceCraft Pro! We are committed to providing you with reliable, efficient, and free shipping services to ensure your orders arrive safely and on time. This Shipping Policy outlines the details of our shipping services, delivery timelines, and related information to help you understand the entire shipping process.

1. Free Shipping Policy

IceCraft Pro offers FREE SHIPPING on all orders worldwide, with no minimum purchase requirement. There are no hidden fees, and the price you see at checkout is the final price you pay—no additional shipping costs will be added to your order.

2. Delivery Timeframes

Our standard delivery time is 14-21 business days from the date your order is processed and shipped. Please note the following details about delivery timelines:

Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Processing time does not include weekends or public holidays.
Delivery Time: The 14-21 business days delivery timeframe refers to the time taken for your order to arrive at your designated address after it has been shipped. This timeframe is an estimate and may vary slightly depending on your location and local postal or courier services.
Remote Areas: For orders shipped to remote or rural areas, delivery may take an additional 2-3 business days due to limited transportation access.

3. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and a link to track your order’s status in real time. You can also check your order status by logging into your IceCraft Pro account and navigating to the "My Orders" section.

4. Shipping Destinations

We offer free shipping to all countries and regions worldwide. Please ensure that your shipping address is accurate, complete, and includes all necessary details (such as street number, apartment number, and postal code) to avoid delivery delays or errors.

5. Delays & Exceptions

While we strive to deliver all orders within the estimated 14-21 business days, occasional delays may occur due to factors beyond our control, including but not limited to:

Customs clearance procedures (may vary by country/region)
Public holidays, natural disasters, or severe weather conditions
Logistics disruptions or courier service delays

If your order has not arrived within 25 business days of being shipped, please contact our customer support team at support@icecraftpro.shop with your order number and tracking number, and we will investigate the issue promptly.

6. Shipping Restrictions

Please note that some items may be subject to shipping restrictions based on local laws and regulations of your country/region. If your order contains any restricted items, we will notify you via email and provide alternative solutions or a full refund.